Privacy Policy for BibleTales

Website analytics and Meta purchase measurement

Measurement update: November 8, 2026. Our store is intended for adults purchasing books. Anonymous website statistics are described below. The previous optional session-based visitor tracker is disabled. Meta purchase measurement is separate.

For eligible US visits, we use Meta's Conversions API to measure confirmed paid purchases and improve advertising. We check approximate country on our own server, without sending your IP address to a geolocation provider. Meta measurement stays off for non-US or unknown locations and when your browser sends Global Privacy Control or Do Not Track. IP-based location is approximate.

A purchase event contains its time, a pseudonymous event reference, the amount paid and currency, our website domain, advertising click and browser identifiers when available, IP address and browser information. We do not include your name, email, phone number, postal address, payment-card information, book titles, private order links or reading activity. We do not send browsing or add-to-cart events to Meta through this integration.

Meta may use event data for advertising measurement and delivery, personalization and improving its products, under its Business Tools Terms and Privacy Policy. Its terms permit event-data retention for up to two years. This sharing is not limited to BibleTales reports.

Advertising identifiers remain in this browser for up to 30 days. An opt-out preference lasts up to one year unless you clear browser storage. Our server keeps pending purchase attribution for up to seven days, removes event details after successful delivery, and keeps limited delivery references for eight days to prevent duplicates. Withdrawal references may remain for 31 days to prevent further delivery.

Open Privacy choices → Meta purchase measurement below or on a shopping page to turn purchase measurement off. Shopping and payment work either way. Your choice applies to this browser; turning measurement off stops future sharing once the withdrawal reaches our server and cannot recall events already delivered to Meta. You may also use Meta's own privacy and advertising controls. Contact support@bibletales.org for privacy questions or requests.

Country lookup uses the November 2026 DB-IP Country Lite database, licensed under Creative Commons Attribution 4.0, filtered to US ranges.

Anonymous website statistics

We count approximate visits, book-page views and successful cart actions to understand and improve our website. Approximate visits count eligible top-level public page loads, including internal navigation and reloads; they are not unique people or identified sessions. Cart statistics count actions, not purchases or abandoned carts.

This collection is limited to eligible US traffic. We use the local country lookup described in this policy; non-US and unknown locations are excluded. Global Privacy Control, Do Not Track and the anonymous-analytics opt-out stop collection. Location checks are approximate.

Our analytics database stores hourly totals by action and, for book-page views, the public book category. These statistics do not contain visitor or session identifiers, IP addresses, browser fingerprints, full URLs, referrers, customer details, cart contents, payment details or order references. We do not combine them with customer records or send these anonymous counts to Meta or Google Analytics. Routine hosting and security processing remains separate.

Aggregate counters are retained for 90 days. We use no analytics identifier or analytics cookie. If you make a choice, this browser stores only an on/off preference in local storage and a preference cookie lasting up to one year. Clearing browser storage resets the choice. No consent popup is shown.

Open Privacy choices → Anonymous analytics below or use the footer link to turn collection off or on. Shopping works either way. An opt-out stops future collection from this browser and discards unsent counts; already combined anonymous totals cannot be attributed to you or individually removed. Contact support@bibletales.org with privacy questions.

1. Who We Are

BibleTales LLC operates bibletales.org, the BibleTales online store, and the BibleTales Reader application. We create and deliver illustrated Bible story resources for families.

This policy covers both earlier Reader versions with website-purchased book access and the subscription-based Reader. These versions use separate account systems. In the subscription Reader, a BibleTales account is optional: you can buy or restore an Apple or Google Play subscription and read with active subscription access without creating or signing in to a BibleTales account.

2. Information We Collect

Store and purchase information: Your name, email address, delivery and billing or tax address where required, telephone number if you provide one, order and product identifiers, chosen shipping method, and payment, tax, fulfillment, refund or dispute information. We use these details to process physical-book orders and arrange printing and delivery. Stripe processes payment-card information; BibleTales does not receive or store your full card number. Our website uses cookies and browser storage to operate and protect shopping. This includes a signed browser-session cookie for abuse prevention and browser-stored cart, checkout details and secure order-access information. Clearing browser storage can remove local checkout information; it does not delete order records held by BibleTales.

Reader account information: You can explore and use previews without creating a Reader account. If you create an account, we collect your email address, an optional user name or name (depending on the Reader version), password and account-verification information. We store passwords as hashes, not as readable text.

For optional subscription-Reader accounts, we also process account identifiers, sign-in sessions, verification and password-recovery information. Railway hosts the account API and PostgreSQL database, including account and support records. Resend delivers account verification, recovery and deletion emails.

Reader service information: The Reader sends an installation identifier and information needed to register devices, check access, and deliver protected books and audio. This can include device labels, app versions, requested content identifiers, service activity and last-seen information. Installation records can exist even when you are not signed in. Account records also include your active book access rights.

Support and feedback: If you use our website Contact form, we store the name, email address, optional phone number, topic, message, selected language and consent you submit in our website database so we can handle your request. Please do not include passwords, verification codes or full payment-card details. If you contact us through the Reader, we receive your support message and the technical or reading context included with that request, such as app version, operating system, book, language, chapter or page. We use this to respond and investigate problems.

In the subscription Reader, you can contact support without an account. We store the conversation, your messages, staff replies, an installation identifier and the context included with your request. A valid signed-in account may be associated with a message. Conversations started while signed in are private to that account within the app: viewing or replying requires the same account and the original app installation. Signing out or switching accounts hides those conversations; it does not delete them.

Conversations started as a guest remain visible to people using that app installation, even if a later reply is sent while signed in. Signing in on another device does not by itself restore support history. While signed out, Clear conversation history removes guest conversation content and unsent messages from this installation. It does not delete delivered messages from our servers or erase private account conversations. Minimal local conversation identifiers remain to prevent cleared history from reappearing. Contact us for assistance with server-held support information.

Routine reading progress, preferences and app logs remain on your device unless information is included in a support request. Downloaded books and audio are stored on your device. Downloading our books and audio does not upload your personal documents, photos or recordings.

3. How We Use Information

• Process physical-book orders, calculate applicable tax, arrange printing and delivery, and provide order support. Separately, deliver and restore eligible earlier digital purchases; a physical-book order does not itself create Reader subscription access.
• Create and secure Reader accounts and verify control of a purchasing email address.
• Maintain book access, deliver package updates, and operate protected-content services.
• Handle refunds, payment disputes, fraud prevention, accounting, and legal obligations.
• Respond to support requests and feedback, and investigate technical problems.

4. Account Deletion and Purchase Records

Subscription-Reader accounts: While signed in, open Account, choose Delete account, and complete the emailed verification and confirmation steps. Requesting a code alone does not delete the account. The existing website deletion form is for earlier Reader accounts and does not automatically delete a separate subscription-Reader account. If you cannot use the in-app flow, contact support@bibletales.org for assistance.

Deleting a subscription-Reader account removes its sign-in credentials, sessions, active name and email, and account access records. It redacts the content and context of private support conversations owned by that account, the account-attributed messages in guest conversations, and related staff replies. Unrelated guest messages remain. We retain limited technical identifiers and security or deletion records needed to prevent deleted data from being restored and to operate and protect the service. Deletion does not remotely erase files or cached data on every device.

Apple and Google Play subscriptions: Apple or Google handles payment, subscription renewal and cancellation for subscriptions purchased through its store, separately from your BibleTales account. Deleting a BibleTales account does not cancel an Apple or Google Play subscription. Manage or cancel renewal through the subscription settings of the store where you subscribed. Restore eligible access using the Apple Account or Google Account that holds the subscription.

Earlier Reader accounts and website-purchased books: The following deletion and purchase-restoration details apply to the earlier Reader account and licensing service.

You can delete your BibleTales Reader account from the Account page in the app, or visit Delete your Reader account without the app. In the app, confirm with your password. On the website, enter your account email address, request a verification code, and enter the emailed code before confirming permanent deletion. Requesting a code alone does not delete your account.

When deletion completes, we remove your Reader sign-in and profile, registered account devices, account feedback conversations, active Reader access rights, and account-linked verification records from our account database. You can no longer sign in to the deleted account.

We retain limited purchase and license records to support eligible purchase restoration, refunds, disputes, fraud prevention, and accounting or legal needs. These records include a keyed, pseudonymous identifier derived from the purchasing email, book and purchase references, transaction status and timestamps. They do not store the purchasing email in plain text in the retained license record and cannot be used to sign in. Pseudonymous does not mean anonymous: the identifier can be matched when the same purchasing email is used again. If you later create an account and verify that email, eligible purchases can be restored. Refunded or otherwise revoked purchases are not restored as active access.

We do not currently apply a fixed automatic expiry period to these retained license records. Account deletion does not itself remove separate website or payment transaction records, account-independent Reader installation records, provider delivery or security records, provider backups, or files already on your devices. Historical Webflow commerce records and Stripe payment records may be retained under their applicable policies and legal obligations. Physical-book order, fulfillment and support records are separate from Reader accounts and are not automatically deleted by deleting a Reader account.

Downloaded books and audio may remain until you remove them in the app or uninstall it. Contact support@bibletales.org for privacy or deletion assistance, including questions about retained information.

5. Service Providers and Sharing

We share information with the services described in this policy, including Meta as explained above. We use the following services to operate our website, store and Reader:

• Webflow (historical website and store): Earlier website and commerce services. Historical orders and related records may remain there; the current website and physical-book store run on Railway.
• Stripe: Payment processing and related transaction records.
• Cloudflare: Earlier Reader API and database services, content delivery for the Reader, and security.
• Railway: Hosting of the current website, website database, physical-book store and order/support records, as well as the separate subscription-Reader account API and PostgreSQL database, including optional account, installation and support-conversation records.
• Resend: Delivery of transactional account emails, including verification, password recovery, deletion verification and deletion confirmation. This involves the recipient email address, message content and delivery records.
• Apple and Google: App distribution, in-app subscription billing where offered, purchase and subscription status, and related store services. Their handling of information through their stores is governed by their own policies.

For physical-book fulfillment, IngramSpark/Lightning Source and delivery carriers receive the order and delivery information needed to print and deliver the books, such as recipient name, address, relevant contact details and book quantities. Google Analytics is currently disabled on the public website. Anonymous website statistics and Meta purchase measurement are described in this policy. You can manage cookies in your browser; disabling necessary storage can affect checkout. These services receive information relevant to their roles. Their applicable terms and privacy policies describe service operation, security, legal obligations and any separately determined processing. We may also disclose information when reasonably necessary to comply with law, protect users, enforce our rights, or address fraud and security. For shipped physical-book checkout, we send the postal parts of your delivery address—street and unit, city, state, ZIP code and country—to Google Maps Platform’s Address Validation service to identify possible corrections. We do not include your name, email address, phone number or order contents in that verification request. You can review proposed changes and choose the address to use. Google’s handling of this information is described in its Privacy Policy: https://policies.google.com/privacy. Google Maps features are subject to the Google Maps/Google Earth Additional Terms of Service: https://maps.google.com/help/terms_maps.html.

6. Retention and Security

We retain personal information only as long as reasonably needed for the purposes described above, including support, accounting, refund, dispute, fraud-prevention, and legal requirements. We use administrative and technical safeguards appropriate to the information we process, but no method of storage or transmission is completely secure.

Verification codes for website account deletion expire after 15 minutes. Expiry prevents use of the code; it does not guarantee that every expired verification or abuse-prevention record is physically erased at that moment. Expired website deletion-code and rate-limit records are eligible for limited cleanup when later valid deletion-code requests are processed; this does not guarantee a fixed removal time. Successful account deletion removes its account-linked verification records as described above.

Hosting, email-delivery, security and backup records have separate retention and deletion processes. Deleting the Reader account does not immediately erase every provider copy. Contact support@bibletales.org for questions or requests concerning retained information.

7. Children and Families

BibleTales is designed for families. Account creation and purchases are intended to be managed by a parent, guardian, or other authorized adult. If you believe a child has provided personal information without appropriate permission, contact us so we can review and address it.

8. Your Choices

You may access the Privacy Policy in the app or on our website. For subscription-Reader accounts, use Account > Delete account in the app or contact us for assistance. For earlier Reader accounts, you may also use www.bibletales.org/delete-account. For privacy questions, access or correction requests, deletion assistance, or concerns about retained information, email support@bibletales.org. Some purchase, security or other records may be retained for the purposes described above.

9. Changes to This Policy

We may update this policy as BibleTales services or legal requirements change. The date above identifies the latest revision.

10. Contact Us

For privacy questions or requests, email support@bibletales.org or use the contact form on bibletales.org.